Conditions générales d’utilisation et de vente

1.1. We are a company EDULAB LIMITED (a company incorporated and existing under the laws of Hong Kong with registered number 3193099, having a place of business at № 5, 17/F, Strand 50-50 Bonham Strand, Sheung Wan, Hong Kong)

1.2. The following General Terms and Conditions (hereinafter “Terms”) apply to the use of our website https://redaction-memoire.fr/ and the provision of our products to you.

1.3. The use of our website and our products are offered for the personal non-commercial use only.

1.4. The Terms in their entirety constitute an integral agreement between you and us.

1.5. The Terms do not need to be written down and signed on paper.

1.6. By using of the website/ordering our products you agree to the Terms. Ticking the checkbox serves as an approval of your agreement to the Terms.

1.7. If you do not agree with any of the conditions set out herein, you are deemed ineligible for the use of our website and any of the products offered by us.

1.8. However, in certain cases we may enter into a separate agreement with you on terms that differ from the Terms.

1.9. The Terms may be modified or superseded in whole or in part at any time. You will be deemed to have accepted the amended Terms if you continue to use the website after changes to the Terms have been posted. These changes will only apply to legal relationships formed after the changes are posted.

2.1. You may not pretend to be someone else or impersonate anyone. You may not use the website for any unlawful or prohibited purpose or to perform illegal activities.

2.2. The website is provided as is and without any warranty or guarantee, including any implied warranty of fitness for a particular purpose, unless otherwise stated in the Terms. We will not be held responsible if it is interrupted or contains errors.

2.3. We do not guarantee that the content of links on the website complies with our Terms and our other policies. We do not own, control, or contribute to any content from links on the website. Visiting these links is at your own risk.

2.4. You may not overload the website or our systems or networks, use any device, software or routine to interfere with the website or other users. You may not use any automatic device to access, copy or monitor any part of the website. You may not try to get access to any materials, documents or information from the website, other systems or networks on or through the website by hacking, password-mining or any other illegitimate means.

2.5. All content on the website and the website itself is owned by us and protected by copyright, patent, trademark and other intellectual property laws. You may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any part of the website or content in any way (including « mirroring ») without our prior consent. You cannot remove any notices, make any modifications or additional representations or warranties.

2.6. It should be noted that we make no representations that the website is appropriate or available for all jurisdictions. Furthermore, the website is in no way provided with the intention of violating the applicable laws of individual jurisdictions. Consequently, if you are a citizen or a resident of a jurisdiction in which access to our websites is prohibited, you shall leave the website immediately.

3.1. Our product is a service of research, proofreading, rewriting, translating, improvement, editing, revision, reformulation, error checking, plagiarism checking, layout, bibliographic research, expert advice, CV and/or cover letter writing, etc. The products of other nature may be offered on the website.

3.2. The products may include the following, at no extra cost: clear and detailed plagiarism analysis, professional writers, user-friendly layout, bibliographical references, list of titles and subtitles, list of source citations.

3.3. If the ordered product includes editing, proofreading, paraphrasing or layout of your own work that contains 40% or more plagiarised content, these products shall be deemed as research.

3.4. Where the nature of the product so requires, the Product will be delivered in the form of a document which we will send to you by email, WhatsApp or other means agreed with you. We delivery the product in the .doc, .docs formats, if other format is not agreed with you. Please note that we do not deliver the products in a physical medium, such as a hard copy.

3.5. We deliver our products of the following quality: no use of AI (more than 0,5% of a product) unless agreed, originality, compliance with the declared volume and other agreed requirements (specified in the summary of the order), additional independent proofreading if agreed. The products shall comply only with the agreed requirements and conditions that specified in the summary of your order.

3.6. We double check our research products with the best plagiarism detection system on the market to ensure that they are original. The original research product is one with a plagiarism rate of up to 10%, unless otherwise agreed. Direct quotations are not considered to be plagiarism if the source of the quotation is included in the reference list and appropriately cited in the body of the research product. We do not take the reference list into account when assessing plagiarism.

3.7. We do not and cannot guarantee that editing, proofreading, formatting and other similar services will be free of plagiarism. Work not supplied by us will not be scanned or checked for plagiarism unless a plagiarism check service is agreed.

3.8. The only purpose of our products is a reference and an assistance in the preparation of your own works. You are solely responsible for completing your own works and citing all sources correctly when using them as references, as well as to learn the material covered by the products and use it in a line with the Terms, including the specified intended purpose. To this end, we do not guarantee grades or results. Your results depend only on how well you do your own work.

3.9. We assign the exclusive property rights to the products to you: you have the right to use the products in their entirety perpetually and worldwide. The fee for such assignment is included in the price of the product. Such assignment shall take effect at the delivery, provided that the agreed product price is paid in full.

3.10. We have the right to engage third parties (individuals or legal entities) in the course of the products delivery. We cooperate with professionals of their major, so our products are made by someone who can meet your order requirements. At our discretion, we can give you the opportunity to contact the third party anonymously (by email) in the case of confusing or complex issues.

4.1. To place an order you should complete the order form on the website. Ordering is free, all and internet communication with us are charged by the telecommunication service provider. We will contact you via the channel you chose to clarify the order.

4.2. You shall specify as many important requirements for the product as possible. After receiving all the requirements for the order, we estimate the cost of the order and inform you.

4.3. After we have agreed on all the conditions of cooperation, we will send you a summary of the offer, which shall contain the agreed conditions of cooperation, including the type of product ordered, any agreed requirements of the product, the term of delivery of the product, the price, the method of payment; if necessary, the stages of delivery of the product and the timetable for payment, and other conditions, if they differ from the Terms.

4.4. Simply submitting an order does not obligate you to pay, nor does it obligate us to accept the order and thus enter into a contract. We will only proceed directly to the conclusion of a contract if you agree to the terms of cooperation offered by us, including the price.

4.5. The summary of the order is our offer to enter into the contract and must be accepted within 1 calendar day of its issue, unless otherwise specified. The summary of the offer is deemed to be accepted and, therefore, the contract is considered to be concluded after your payment for the order (its part) according to the procedure specified in the summary of the offer.

4.6. The contract for the product shall remain in force until all obligations under the contract have been performed in full, unless the Terms provide for earlier termination of the contract.

5.1. In determining the price, our process is not automated and does not involve making a decision about price based on any automated analysis of your personality. Instead, the price is determined solely by the specifications that you have provided. This includes the cost of the product, the supplier’s qualification, delivery terms and other circumstances. Taxes vary depending on your residence.

5.2. Therefore, the prices on the website do not include taxes.

5.3. Taxes will be added at the order stage.

5.4. The prices on the website are base costs. We reserve the right to adjust these base costs in our sole discretion, however, any price increases will only apply to orders placed after the relevant changes have been implemented.

5.5. To find out the exact price of the products you need, please send us an enquiry. We will evaluate it for free and give you a price including taxes. These prices are deemed to be up to date only as of the evaluation day.

5.6. The final prices will be those applicable at the time of ordering, as shown on the summary of order. If, after acceptance of the order for work, you require changes or additions to the agreed product features or other agreed order terms, we will assess the scope, complexity and feasibility of such changes. We may agree to make such changes and additions at additional cost if they are possible.

5.7. As a rule, the following payment procedures are applied:

5.7.1. full prepayment – for orders less than 300 euro;

5.7.2. partial prepayment and payment in installments – for orders from 30 pages or from 1000 euro or orders that we consider urgent.

5.7.3. prepayment for each delivered part of product – for orders with the partial delivery of the product.

5.8. The applicable payment procedure will be shown on the summary of order.

6.1. The final deadline of the product delivery is agreed with you and specified in the summary of order.

6.2. If the delivery in parts is agreed, interim terms of partial product delivery are also shall be agreed and specified in the summary of order. We accept for work the next part of the product only after you make the full agreed amount of prepayment for this part.

6.3. If, after acceptance of the order for work, you require changes or additions to the agreed product features or other agreed order terms, we may also negotiate the change of the delivery deadline or interim terms, depending on the extent of the agreed changes. If you do not agree, we may refuse to accept your request of the changes.

6.4. If you are responsible for any delay in delivery, such as delay in payment, delay in providing the necessary documentation, or delay in responding to our reasonable enquiries, the delivery deadline or interim terms may be extended by the duration of the delay caused by your failure.

6.5. In exceptional cases, due to a delay on the part of our supplier or a lengthy inspection by the quality control department, we may change the deadline or interim terms, provided that we have notified you in advance and that you do not object to this.

7.1. It is your responsibility to obtain the software and technology necessary to load, upload and open the product in the form specified.

7.2. It is your responsibility to be able to open and download the document in which the product is contained. If you are unable to open or download the document in which the Product is contained, we will not be responsible.

7.3. You must notify us immediately if for any reason you are unable to open or download the product.

7.4. Any partial delivery of the product will be deemed to be accepted if you confirm acceptance of the delivered part or if no complaint is received regarding the quality of the delivered part within 3 days of delivery of the part.

7.5. In the absence of complaints regarding the quality of the delivered products and requests for corrections during the commercial guarantee period, the product is deemed to be accepted by you.

7.6. If the corrections where requested, the product is deemed to be accepted by you if you confirm acceptance of the corrections or in the absence of complaints regarding the made corrections within 3 days of delivery of said corrections.

8.1. We offer a free commercial guarantee for all our orders. We also offer the option to purchase an extended commercial guarantee.

8.2. Both types of commercial guarantee cover the conformity of the product with the quality characteristics, specified in para. 3.5. of the Terms.

8.3. During the period of the commercial guarantee, you have the right to ask for corrections to be made to the product. You have the right to refund only in case specified in para. 9.1.

8.4. The periods of our free commercial guarantee are 7 days from the moment of the urgent order delivery and 14 days from the moment of other orders delivery. The qualification of the order as urgent is carried out on the basis of our internal policies and shall be specified in the summary of order.

8.5. You may extend the periods of our free commercial guarantee for 3 and 6 months from the expiration of our free commercial guarantee period for 5% and 10% of the order price respectively. You can purchase such extension during our free commercial guarantee period.

8.6. You can request paid changes to the product if you do not comply with the terms of the commercial guarantee (e.g. the commercial guarantee period has expired, the reported defects are not covered by the commercial warranty, etc.).

9.1. You are entitled to refund if all the following conditions are met:

9.1.1. you contact us within the commercial guarantee period, proving and arguing that the product fails to comply with the quality specified in para. 3.5. of the Terms;

9.1.2. the quality control procedure agreed with the declared non-conformity;

9.1.3. the corrections to the product have not cured the declared non-conformity; or we refused to make corrections to the product; or the existence of significant inconformity that make it impossible to use the product for the purpose specified in para. 3.8.

9.2. We may also consider a refund if the Product has not been delivered by the final date for delivery in the absence of any impediment to delivery on time by you or any circumstances beyond our reasonable control.

9.3. The amount of refund depends on the nature of the nonconformity and its impact on the use of the product for the purpose specified in para. 3.8.

9.4. You are not entitled to refund in the following cases:

9.4.1. you have withdrawn from the order without giving a reason after 14 days after the order has been accepted in work or after the product has been created in full;

9.4.2. you demand a refund during the commercial guarantee term, but without proving and arguing that the product fails to comply with the quality specified in para. 3.5. of the Terms, as well as refuse to fill in the Non-Conformity Form.

9.4.3. the delay in delivery or non-conformity of the product with the quality specified in para. 3.5. of the Terms is due to your fault.

9.5. When you exercise your right to withdraw from the order before the product has been delivered in full, you shall reimburse the cost of the part of the product already created at the time of withdrawal. Thus, in the case of prepaid order, we will refund you the amount you paid us, minus money we are owed. We shall make a refund within 14 calendar days from the date you give us the notice of withdrawal. If the product is still due, you shall pay the reimbursement due to us within 14 calendar days of the date you give us the notice of withdrawal.

9.6. The rights to the product shall not be transferred to you in the event you claim a refund of 50% or more of the product or unilaterally withdraw from the order regardless of the amount of the refund. In this event we have the right to use the product as we consider appropriate for us, including posting in the public domain.

9.7. If proofreading/formatting and other work that is not our product is deemed to be plagiarised, we will not refund any amount.

9.8. You are entitled to refund in case of our unilateral withdrawal from the contract.

10.1. Within 14 calendar days of entering into the contract, you have the right to unilaterally cancel the order. You must send us a notice by any means available on the website in order to exercise this right. If the product has been fully created, you have no right to unilaterally cancel the order.

10.2. We may withdraw from the contract after it has been concluded if it is impossible for us to fulfil the order because we do not have the appropriate resources or because we have miscalculated the complexity of the product, which makes it impossible for us to complete the order in time. We will inform you of the impossibility of fulfilling your order and, if possible, offer to negotiate other terms of the order in order to make fulfilment possible. If it is not possible to renegotiate the terms, we shall be entitled to unilaterally withdraw from the contract.

11.1. If you access or use the site from a jurisdiction other than the one to which it is targeted, you are responsible for ensuring compliance with all applicable laws. We will not be held liable for any unethical or illegal use of our website or products.

11.2 We are not liable for any damage caused by using our website. We are not responsible for your grades or any other results of using our products.

11.3. Our total liability shall not exceed the amount of products purchased by you.

11.4. We use such keywords within the website as “Rédaction de mémoire“, “Rédaction de thèse”, “Rédaction de rapport de stage”, “Rédaction de dissertation”, “Rédaction de dissertation”, “Rédaction de thèse”, “Rédaction rapport de stage”, “CV”, “Rédaction d’une lettre de motivation d’une thèse”, “Dissertation”, “Mémoire”, “Examen en ligne”, “Aide à la soutenance orale”, “rédiger un projet”, “écrire un article”, “Bac Pro : aide à la rédaction de travaux et à la réalisation de épreuves pour le bac pro”, “L’écriture académique”, “Augmenter l’unicité et l’originalité d’un texte académique et scientifique”, “buy an essay,” “order a paper,” “hire a writer,” “essay writing service,” “paper writing service” solely for the purpose of SEO.

12.1. If you have a complaint about our work, you can contact us by any means available to you.
You should include the order details and the nature of the complaint. If the complaint is about the quality of the product, you must specify this non-conformity. If the complaint includes a request for a refund, you must also complete the non-conformity form, giving full details of your complaint.

12.2. The time for consideration of a complaint is up to 5 working days from the date of its receipt.

12.3. ODR platform – https://webgate.ec.europa.eu/odr